Contact Centers
Whether you have a traditional call center or simply people who answer phones, there is valuable data in customer calls that can help you improve customers’ experiences. For instance, if you know who is calling, from where, how often they call, how long they talk, how long customers wait, how many calls are lost, and more — it can give you a window into your customer service performance and the productivity of your people and can translate into greater revenue and more satisfied, loyal customers.
Contact Centers
Avaya CCR product geared for small to medium businesses that want to differentiate themselves through exceptional customer service. Built for 1 – 70 agents and up to 30 supervisors the robust solution provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity. Additional information:
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Datel, Contact Center Management solution to match the fast-paced dynamics of a small to medium business contact center environment. With the vast majority of call center costs budgeted to cover salaries, balancing the right amount of agents with budget constraints while continuing to best serve your customer is a challenge. Additional information: |
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Avaya IP Office R60 Customer Service-Agents Supervisors brochure
